Frequently Asked Questions

Frequently Asked Qusetions

Product Information

What materials are STOR products made of?

STOR products are made using high-quality, durable materials such as BPA-free plastic, acrylic, cotton hemp, polyester, borosilicate glass, ceramic, metal, wood, cane, natural fibres like rattan or jute—depending on the product type. We choose our materials with great care to ensure they’re not only functional but also safe, sustainable, and long-lasting.

Are STOR products food-safe and BPA-free?

Yes, absolutely. All STOR food storage products are 100% food-safe and BPA-free. Whether it's jars, containers, or bottles, you can trust that they’re made with non-toxic materials suitable for everyday use.

Can STOR products be used in the microwave or dishwasher?

It depends on the material. Many of our products are microwave and dishwasher-safe, while others require hand washing or gentle care. Each product comes with specific care instructions on the label or in the product description, so be sure to check before use.

How do I find product dimensions and capacity?

Every product page on our website includes detailed dimensions, volume/capacity, and a size guide (if applicable). If you're unsure or need further assistance, feel free to email us at support@storindia.com and we’ll be happy to help.

Are your storage items stackable or modular?

Yes, many STOR storage products are designed to be stackable or modular to help you maximise space efficiently. Whether it's pantry jars, under-bed boxes, or drawer organisers, we focus on functionality and smart design to keep your spaces clutter-free.

Do your jars come with airtight lids?

Most of our glass and plastic jars are equipped with airtight, leak-resistant lids to ensure maximum freshness and safety. Please refer to individual product details to confirm the type of seal used.

Where are STOR products manufactured?

STOR products are proudly designed and manufactured across various locations, including India, China, Taiwan, Japan, Vietnam, and England. Each manufacturing partner is selected for their quality, ethical standards, and adherence to our safety and sustainability guidelines.

Order tracking

How do I track my order?

Once your order is packed and dispatched, you’ll receive an email from us with the tracking link and AWB (Air Waybill) number. You can click on the tracking link to check the real-time status of your parcel. If you haven't received the email, please check your spam or promotions folder, or write to us at support@storindia.com.

How long does it take for my order to ship?

Most orders are packed and shipped within 1–3 working days. Once shipped, delivery timelines vary by location—typically 3–7 working days for most cities and slightly longer for remote areas. You’ll be notified via email once the parcel is on its way.

My tracking link isn’t updating—what should I do?

Sometimes, tracking information may take 24–48 hours to reflect after dispatch. If it still doesn’t update or shows no movement for more than 2 working days, please reach out to us at support@storindia.com, and our team will assist you promptly.

The tracking status says 'delivered', but I haven’t received my order. What now?

We’re sorry to hear that! If your package shows as delivered but hasn’t reached you, please check with your building security, reception, or neighbours first. If it’s still missing, email us at support@storindia.com with your order number, and we’ll investigate it with our logistics partner immediately.

Can I change my delivery address after placing the order?

We can update your shipping address only if the order hasn’t been dispatched yet. If you’ve made a mistake or need to revise the delivery address, please contact us as soon as possible at support@storindia.com with your order number and the correct address.

What if I miss the delivery attempt?

Our courier partners usually make up to 3 delivery attempts. If you miss a delivery, the parcel will be reattempted the next business day. We recommend ensuring someone is available at the address to receive the package. If all attempts fail, the parcel may be returned to us.

Do you offer express or same-day delivery?

Currently, we do not offer same-day delivery. However, we’re working on faster shipping options for select cities. If you need an urgent delivery, feel free to email us before placing your order, and we’ll try our best to help.

Payment

What secure payment gateways does STOR use?

At STOR, we prioritise your data and payment security. We use a trusted and encrypted payment gateway called Razorpay, which is PCI DSS compliant. All transactions are processed through secure servers with end-to-end encryption to ensure your information is safe with us.

What should I do if my payment fails?

If your payment fails during checkout, we recommend trying again after checking your internet connection and card details. You may also try an alternate payment method. If the issue persists, please reach out to us at support@storindia.com with a screenshot or reference ID of the error, and we’ll assist you promptly.

What are the accepted payment methods for domestic transactions?

We accept a wide range of payment methods for orders within India, including:

Credit and debit cards (Visa, Mastercard, RuPay, etc.)
Net banking from major Indian banks
UPI (Google Pay, PhonePe, BHIM, etc.)
Wallets (Paytm, Mobikwik, etc.)

Is there any additional fee for COD orders?

We currently accept only prepaid orders to ensure faster, smoother, and contactless deliveries. Multiple secure payment options are available at checkout for your convenience.

Do you store any of my payment details?

No, STOR does not store or have access to your card or banking details. All transactions are securely processed through our third-party payment gateways, which are PCI-DSS compliant. Your personal and financial data is protected through robust encryption and security protocols.

I applied a discount code, but it didn’t reflect—what should I do?

Please ensure that the discount code you are using is valid and applicable to the items in your cart. If the code is not working, or the discount isn’t reflecting at checkout, write to us at support@storindia.com, and we’ll help verify and apply it manually if eligible.

I was charged twice for one order—what now?

We’re really sorry if that happened. Please email us at support@storindia.com with the transaction details (including both payment references). Our team will verify and process a refund for the duplicate charge at the earliest.

Do you issue GST invoices?

Yes, we can issue GST-compliant invoices on request. If you require one, please email us at support@storindia.com with your GST number and business details right after placing the order. GST invoices are typically sent along with the order confirmation or shipping updates.

Returns and Refunds

What is STOR’s return policy?

We want you to love what you order. If you receive a damaged, defective, or incorrect item, you can request a return within 3 days of delivery. We currently only accept returns for items that are broken, defective, or sent in error. To initiate a return, write to us at support@storindia.com with your order number and clear photos of the issue. Returns for reasons such as change of mind or incorrect size/fit are not accepted at this time.

What items are eligible for return or replacement?

Only items that are received damaged, broken, defective, or incorrect are eligible for return or replacement. The item must be unused, in its original packaging, and with all tags and accessories intact. Please ensure you inform us within 72 hours of receiving your order.

How do I request a return or replacement?

Simply email us at support@storindia.com within 3 days of receiving your order. Attach clear images showing the issue with the product, along with your order ID. Our team will review the request and arrange a reverse pickup or provide the next steps.

Do you offer reverse pickup for returns?

Yes, we offer reverse pickup for eligible return cases in most locations. Once your return request is approved, we will schedule a pickup from your address through our logistics partner. Please ensure the item is securely packed to avoid damage in transit.

What if reverse pickup is not available in my area?

If reverse pickup isn’t available at your location, we may request you to ship the item back to us. In such cases, we will reimburse the shipping cost once we receive the item and verify the issue. Please retain the courier receipt for reference.

When will I receive my refund?

Once we receive the returned item and it passes our quality check, the refund will be processed within 5–7 business days to your original payment method.

Can I cancel my return request once it’s approved?

Yes, you can cancel your return request before the reverse pickup has been completed. Simply write to us at support@storindia.com as soon as possible, and we’ll assist you with the cancellation.

I received a broken product—what should I do?

We’re really sorry to hear that. Please email us immediately at support@storindia.com with your order ID and clear photos of the damaged product and packaging. We’ll arrange for a replacement or refund as quickly as possible.

Shipping and Delivery

What locations do you ship to?

We currently ship across most pin codes in India through trusted logistics partners. Whether you're in a metro city or a remote town, chances are—we’ve got you covered! If you're unsure about delivery availability to your location, feel free to write to us at support@storindia.com.

How much does shipping cost?

Shipping is free on all prepaid orders above ₹3,999. For orders below this amount, a nominal shipping fee will apply. Please note that Cash on Delivery (COD) is not available. All shipping charges, if applicable, will be clearly displayed at checkout for your convenience.

How long will it take for my order to arrive?

We usually dispatch all orders within 1–3 working days. Once shipped, delivery takes 3–7 working days, depending on your location. Remote areas may take a bit longer. During high-demand periods or holidays, minor delays may occur, but we’ll always keep you informed.

Can I schedule my delivery for a specific date or time?

At the moment, we are unable to offer scheduled deliveries. Our logistics partners deliver anytime between 9 AM and 8 PM, Monday to Saturday. We recommend ensuring someone is available at your address to receive the order during this time frame.

What if I’m not available to receive the delivery?

No worries! Our courier partner will make up to 3 delivery attempts. If you miss all of them, the order may be returned to us. You can always reach out to us if you anticipate a delay so we can help coordinate a better delivery time.

Do you offer international shipping?

Currently, we ship only within India. However, we’re exploring international shipping options and hope to make STOR available globally soon. Stay tuned!

Can I change my shipping address after placing the order?

We can update your shipping address only if the order hasn’t been shipped yet. Please email us at support@storindia.com as quickly as possible with your order number and the correct address—we’ll do our best to accommodate the change.

My package arrived damaged—what should I do?

We take great care in packing, but in the rare case your parcel is damaged, please email us photos of the outer package and the damaged item within 48 hours of delivery at support@storindia.com. We’ll review it and make it right, ASAP.

Cancellations and Modifications

Can I cancel my order after placing it?

Yes, you can cancel your order—but only if it hasn’t been packed or shipped yet. Please write to us at support@storindia.com with your order number as soon as possible, and we’ll do our best to assist. Once the order has been processed, cancellations won’t be possible.

How will I get a refund if I cancel my order?

If your cancellation request is approved, we will process the refund to your original mode of payment within 5–7 business days. You’ll receive an email confirmation once the refund has been initiated. For COD orders, we’ll connect with you for your preferred refund method.

Can I modify the items in my order after placing it?

We’re happy to help, but only if the order hasn’t been packed yet. You can email us at support@storindia.com with the details of what you’d like to change. If the order has already been processed, modifications won’t be possible.

Can I change my delivery address or phone number after ordering?

Yes, if your order hasn’t been dispatched yet, we can update your shipping details. Just drop us an email with your order number and updated information as quickly as possible. Once the order is shipped, changes cannot be made.

My order has already shipped—can I still cancel it?

Unfortunately, once your order is dispatched, we are unable to cancel it. However, you may choose to refuse delivery when it arrives. Once the parcel returns to us, we will initiate a refund for the product amount (excluding shipping and COD charges, if applicable).

I placed a duplicate order by mistake—what should I do?

If you've accidentally placed the same order twice, please reach out to us immediately at support@storindia.com. We’ll help verify and cancel the duplicate order if it hasn’t been processed yet.

Bulk enquiries

How can I place a bulk order with STOR?

If you're looking to purchase a larger quantity of our products—whether for gifting, corporate events, resale, or interior projects—you can fill out our Bulk Enquiry Form on the website or email us directly at support@storindia.com. Our team will get back to you within 1–2 business days with pricing and options.

Is there a minimum order quantity for bulk purchases?

Yes, we do have a minimum order quantity depending on the product and category. This helps us offer you better pricing and ensure availability. Once we receive your enquiry, our team will share all relevant details, including MOQs, lead times, and customisation options (if any).

Do you offer special pricing or discounts for bulk orders?

Absolutely. We offer competitive pricing for bulk and wholesale purchases. Discounts are based on order volume, product type, and delivery timelines. Our team will provide a custom quote tailored to your requirements.

Can I request product customisation for bulk orders?

Yes, product customisation may be available depending on the item and quantity. Whether it's branding, packaging, or slight modifications in design or finish, do let us know your needs, and we'll let you know what's possible.

How long will it take to fulfil a bulk order?

Lead times vary based on order size and the specific products requested. Typically, bulk orders take 2–4 weeks to fulfil. Our team will share the exact timeline once we review your enquiry and stock availability.

Do you supply to interior designers, architects, or professional organisers?

Yes! We work closely with professionals in the design and organisation industry. If you're an interior designer or organiser looking to source in bulk, you can also explore joining our STOR Pro Network for exclusive B2B pricing and support.

Can bulk orders be shipped to multiple addresses?

Yes, we can arrange for split deliveries or multi-address shipping for bulk orders, depending on your needs. Additional shipping charges may apply and will be included in your quotation.

General queries

What is STOR?

STOR is a modern home organisation and storage brand designed to make your living spaces more functional, beautiful, and clutter-free. From jars to drawer organisers, every product is thoughtfully crafted to combine style with smart storage.

Where is STOR based?

STOR is proudly based in India. Our operations, fulfilment centres, and customer support are all located within the country to ensure timely service and local expertise.

Do you have a physical store or showroom?

While STOR operates primarily online, we also retail through a growing network of trusted stores across India—including cities like Mumbai, Pune, Ahmedabad, Hyderabad, Bangalore, Delhi, and more. To find the nearest location that stocks STOR products, visit our Find a Retailer page.

How can I contact STOR's customer support?

You can reach our support team at support@storindia.com for any queries, concerns, or assistance. We typically respond within 24-48 business hours.

Can I collaborate with STOR as a designer or influencer?

We love partnering with interior designers, stylists, and creators! If you'd like to collaborate with us, please write to collab@storindia.com with your portfolio or proposal—we’d be happy to explore potential synergies.

Are your products sustainable or eco-friendly?

We’re committed to mindful design. Many of our products are made using sustainable materials like glass, metal, cane, and recyclable plastics. We are constantly working to reduce our environmental footprint across packaging and sourcing.

How do I stay updated on new launches and offers?

The best way to stay in the loop is by subscribing to our newsletter and following us on Instagram (@stor.india). You’ll get early access to new collections, special offers, and exclusive organising tips.

Do you have a loyalty or referral program?

We’re working on it! A loyalty and rewards program is coming soon, where you’ll earn points every time you shop or refer a friend. Stay tuned for the launch announcement!

Customer Support

How can I contact STOR customer support?

You can reach out to our friendly customer support team anytime via email at support@storindia.com. We strive to respond promptly and help with any queries or concerns you may have.

What are your customer support hours?

Our support team is available Monday to Saturday, from 10 AM to 6 PM IST. Emails received outside these hours will be addressed the next business day.

How quickly can I expect a response from customer support?

We aim to respond to all queries within 24 to 48 hours during business days. For urgent issues, please mention the urgency in your email subject line.

Can I speak to someone over the phone for support?

At present, we manage all customer support requests via email to ensure accurate, documented communication. However, our support team is dedicated to assisting you promptly and effectively through this channel. If you prefer, you may also reach us at +91 90821 63754 for urgent queries.

What information should I provide when contacting support?

Please include your order number, contact details, and a clear description of your query or issue. This helps us resolve your concern faster.

Can I give feedback or suggestions about STOR products or services?

Absolutely! We welcome your feedback and suggestions. Feel free to email us at support@storindia.com – your insights help us improve and serve you better.